Policy Services Representative

Do you enjoy helping others? Are you the “go to person“ at work or in your community? Would your friends and family describe you as friendly and resourceful? We really should talk.

The Sentinel story started 70 years ago in 1948. A group of passionate Utah funeral directors saw many families in need of an insurance product designed to help pay funeral costs. To help meet this need, they came together and created Sentinel Mutual Insurance Company. At last families were able to receive an affordable life insurance policy designed to pay for the final expenses of a loved one.

In more recent years Sentinel decided to expand its product offerings beyond final expense. In 2009, the company rolled out a Medicare Supplement product to help pay the gaps not covered by Medicare. This was followed by the development of multiple innovative annuity products. With consistent and solid growth, Sentinel remains well-positioned to continue creating and rolling out new innovative products to better serve our client base.

As we celebrate our 70th anniversary this year, we look back at our history of service with pride and excitement for the future. We invite you to become part of our story as we work to provide peace of mind to families throughout the country.

Essential Duties & Responsibilities

  • Relationship building skills
  • Commitment to customer Service
  • Experience in service, healthcare preferred.
  • At least one year annuities or banking experience required.
  • Day-to-day processing of customer requests including:
  • Change of beneficiaries
  • Withdrawal requests
  • Ownership Changes
  • Address or billing changes
  • Death claims
  • Any other customer requests that come into the corporate office for processing
  • Effective decision making based on comprehensive case analysis. Help agents with commissions or technical questions.

Experience, Education & Skills

The Purpose of Your Role

You bring your passion, we’ll invest in you.  We offer paid training in the insurance industry field. The inbound phone calls can range from something as simple as an account balance inquiry to the complexity of helping our customers understand the more difficult or complex information on policies. Your mission remains the same: help customers feel more confident, make clearer decisions, and achieve their own financial dreams.


The Skills You Bring

Your unwavering commitment to customers

Desire to learn and dedication to study and apply new concepts.

The Value You Deliver

Collaboration isn’t just about working together in our small teams; it’s about improving lives together. Our success as a firm is due to the personal responsibility and pride our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. 

Your Life

We believe that a balanced life is important. Our benefit programs are designed to help you and your loved ones balance the needs of work, life and family. Sound too good to be true? See for yourself and learn more about our benefit offerings.


Sentinel Security Life Insurance Company's Home Office in Salt Lake City, Utah is full of energetic, fun, engaged and dedicated employees. Come and be a part of our growing team and enjoy an on-site gym, free massages once a month, monthly staff meeting luncheons, energizing work environment, wellness programs, quarterly bonus opportunities, competitive salary, generous benefit package, 401(K) matching program, tuition reimbursement and friendly co-workers. If you are looking for a chance to work hard, have fun, and make a significant contribution to our dynamic company, submit your resume today! We are an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. A background check is required.

This is a full time hourly position that offers the opportunity for overtime based on the business needs and your availability.

Apply Now